Privacy Policy

1. Introduction & Overview

This Privacy Policy explains how Voice Wizard ("we", "us", or "our"), operated by developer Benjamin De La Cruz (benjamindelacruz.com), collects, uses, and safeguards information when you visit localwizard.app, access the application at app.voicewizard.app, or utilize our call tracking, dynamic number insertion (DNI), workflows, and SMS communication platform.

We respect your privacy and are committed to protecting personal data in compliance with Google Play Developer Policies, applicable state and federal telecom regulations, and international privacy standards.

2. Information We Collect

Depending on how you use our platform, we may collect and process the following categories of information:

3. How We Use Your Information

We use collected data solely to deliver, enhance, and secure our services, including to:

• Facilitate call routing, simultaneous phone ringing, and Anti-Spam IVR challenge menus.
• Attribute inbound telephone leads to corresponding digital marketing campaigns (Google Ads, Meta Ads, SEO).
• Deliver 2-way SMS and MMS message forwarding to your designated mobile devices or dashboard.
• Provide real-time analytics, call volume dashboards, and lead scoring tools.
• Maintain telecom system integrity, prevent fraudulent robocalls, and troubleshoot technical errors.
• Respond to customer support requests submitted to info@voicewizard.app.

4. Third-Party Service Providers & Data Sharing

We never sell, rent, or trade your personal data. We disclose information only to trusted third-party service providers who assist us in operating our infrastructure under strict confidentiality agreements:

• Twilio Inc.: Carrier infrastructure for voice routing, phone number provisioning, and SMS/MMS transmission.
• Amazon Web Services (AWS): Secure cloud hosting, storage, and transactional notification dispatch (AWS SES).
• Google LLC (Google Ads & GA4): Offline conversion event reporting when explicitly connected by the account administrator.

5. Data Security & Encryption

We implement industry-standard administrative, physical, and technical safeguards to protect your communications and telephony data:

• All data in transit is encrypted using Transport Layer Security (TLS 1.3).
• Stored call recordings, customer messages, and media files are encrypted at rest using AES-256 encryption.
• Access to production databases is strictly restricted to authorized engineering personnel with multi-factor authentication (MFA).

6. Apple App Store & Google Play Mobile App Disclosures

In compliance with Apple App Store Review Guidelines (App ID: 6808165180) and Google Play Console requirements for the Voice Wizard mobile companion application:

• Health Data: The Voice Wizard application does not collect, track, or share any personal health, medical, or fitness data.
• Financial Features: Voice Wizard is a B2B telephony and marketing attribution utility. It does not provide consumer banking, money transfers, lending, or cryptocurrency services.
• Device Permissions: The companion app requests access to push notifications and phone audio solely to alert you to inbound leads and facilitate call forwarding and two-way client communications.
• Apple App Store Verification: Voice Wizard for iOS is officially distributed via the Apple App Store at apps.apple.com/app/id6808165180.

7. Data Retention & User Rights

You maintain full ownership of your data. Account administrators can configure automatic call recording expiration, delete individual call logs or SMS threads, or request complete account deletion at any time.

To request data access, correction, or permanent deletion, please email our privacy team at info@voicewizard.app with your account details. Requests are fulfilled within 30 days without charge.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect modifications in our technology, legal requirements, or telephony operations. Any revisions will be published on this page with an updated "Last Updated" date.